Guest must present their valid original passport or Emirates ID of all the occupants during check-in at the reception. Only registered guests will be given access to the Rooms/Suits/Apartments. Occupants Registration should be done at the time of booking or upon arrival.
Guest having any visitors: they can meet in our Restaurant, Coffee shop or Lobby areas. All Covid-19 protocols are applicable.
Lost and Found Policy:
Safe Box is provided in every guest room and is to be used to store valuable items. However, the hotel is not liable for the theft, loss, damage or destruction of the property in the absence of gross negligence on the part of the Hotel or its colleagues. Rose Garden Hotel Apartment follows direct instructions and guidelines mandated by the Dubai Police which below points are an example to guide the operation but not limited to: –
Valuables , Clothes, shoes and same nature items:
are reported to the lost and found department with the description, date and time found, person who found it, guest full details (if found in the guest room) otherwise no guest details if found in public areas. Please be advised that the lost and found item will be stored for 60 days at the property and then handed over to Dubai Police.
Perishable items and liquor:
are reported to the lost and found department with the description, date and time found, person who found it, guest full details (if found in the guest room) otherwise no guest details if found in public areas. Please be advised that the lost and found item will be directly disposed in the presence of the Security Manager or Manager on Duty as they might be contaminated and could be dangerous to others and also as mandated by the Dubai Police.
Any items left in or next to the garbage bins are considered refused and will be discarded. The Hotel is not responsible for items that appear to be for disposal. Guests are encouraged to avoid confusion by placing all items in the drawers and cabinets provided, or in their luggage.
The Hotel takes no responsibility for forgotten or lost items and cannot guarantee that items are found.
Shipment charges are always paid by the receiver for forgotten or lost items. The hotel takes no responsibility for items that are lost or damaged during shipment
If the person collecting the lost property is NOT the owner, then the Hotel requires a “Lost Property Collection Authorisation Form” to be completed by the owner, authorising the third party to collect the items on the owner’s behalf. The Hotel reserves the right to refuse handing over the property if an ID is not produced by the ‘Authorised Person’ as specified by the owner.
To report a lost item, please contact Reception on ext. # 0 when in the hotel, and whereas after departure, please call +971 4 323 4999 or send an email to firstname.lastname@example.org